Cancellation & Refund Policy

At CampusDine, we strive to provide the best food ordering experience. We understand that sometimes cancellations or refunds may be required, and we have a transparent policy to ensure customer satisfaction.

Order Cancellation Policy

1. Vendor Not Accepting the Order:

   • If the restaurant/vendor does not accept your order, the full amount will be refunded instantly to your original payment method.

2. Cancellation by Vendor:

   • If your order is canceled by the restaurant/vendor due to unavailability of food or any other reason, you will receive a full refund immediately.

3. Cancellation by User:

   • If you wish to cancel your order, you can do so before the restaurant/vendor starts preparing your food. A full refund will be processed.
   • Once the food preparation has started, cancellations may not be possible.

Refund Policy

1. Food Not Delivered:

   • If your order is not delivered due to logistical issues or restaurant closure, you will receive a full refund immediately.

2. Unsatisfactory Food Quality:

   • If the food is delivered but does not meet quality standards, you must contact us within 2 days at
     ???? Email: contact@campusdine.com
     ???? Phone: +91 7850818168
   • Our team will investigate the issue and process a refund if found valid.

3. Incorrect or Missing Items:

   • If the delivered order is incorrect or has missing items, please report within 24 hours with photo proof.
   • We will verify the issue and either provide a replacement or a refund based on availability.

Processing Time for Refunds

• Refunds are typically processed instantly for cancellations by vendors.
• In case of investigations, refunds may take 3-5 business days to reflect in your original payment method.

Important Notes

• Refunds are only applicable if issues are reported within the mentioned time frame.
• In case of fraudulent claims, CampusDine reserves the right to deny refunds.
• All decisions made by CampusDIne regarding refunds will be final.

For any queries, feel free to contact us. We’re happy to help! ????️